Assertiveness Training 2

This workshop explores in an experiential way the practical things you can do to improve assertive behaviour in work situations, whether that’s negotiation, influencing, management, or performance management.

Here are two definitions of assertiveness:

‘Being able to say what we want in a constructive and friendly way without being overly pushy’


‘Saying the right thing, at the right time, with the appropriate degree of delivery, to the right person about the right thing’

A tall order?

Why aren’t we assertive all the time?

Assertiveness sounds easy doesn’t it – actually for almost everyone pitching a message ‘assertively’ can be quite tricky if

  • The person/team/client has greater status than you
  • The person/team/client holds something of importance to you
  • The person/team/client has an existing relationship with you which is key

What happens when we aren’t assertive?

Assertiveness Training 1Under pressure of the above we can end up

  • Omitting the full importance of the message
  • End up making the message wordy or muddled or unclear in someway
  • Not saying it at all (ouch!)
  • Agreeing to something we can’t do within a reasonable frame
  • Feeling cross, overlooked or resentful
  • Overreacting and putting up a cast iron boundary that offends the other

What are some of the effects of this?

  • Missed deadlines
  • Colleague/line manger frustration
  • Damaged/lost important relationships
  • Poor negotiation outcomes
  • Overall impact to productivity and the ‘bottom-line’

In a tailored assertiveness workshop we look at how you feel when working assertively and link this to how you think and behave as a result of this. We use a model from cognitive behavioural therapy in a simple, easy accessible way to help delegates to deal more assertively with their day to day business.

We recognise that we all have different assertiveness ‘soft-spots’.

Suggested Workshop Outcomes

  • Understand the simple Secure Base Model of Assertiveness*
  • Explore what happens to thinking, feeling, and behaviour under pressure*
  • Set out a clear message
  • Set clear boundaries
  • Add to your toolkit for greater assertiveness*
  • Increase confidence in tricky situations
  • Find ways to push back or say no that suit your style

*Evidence Based intervention

Top Tips and Advice on Assertiveness

Common Misconceptions about being Assertive

10 Tips for Assertiveness

The Wiki Peoples Advice